Protecting your privacy

These conditions are valid from 25.5.2018.

Basic information

The administrator of your personal data is our company

Happy Porcelan s.r.o.,
Zochova 10, 811 03 Bratislava,  Slovakia
IČO: 36825671

What personal data do we collect?

If you order goods or services from us, we mainly collect data that are marked as mandatory in the ordering process. Mandatory data are only those without which we cannot process your order, such as your name, e-mail address, telephone number, delivery address and the subject of the order itself.

After delivery of the goods, you may be sent an e-mail with a request to evaluate the purchased goods and our services.

If you contact us by phone or e-mail, we will also process your personal data provided in this communication.

In order to improve our services, personalization and marketing, we use cookies and similar tools.

Cookies

Cookies are text files that are stored on your device. They can store any information, e.g. Remember that you are logged in to the site or the contents of the shopping cart.

The length of time these files are stored can vary. Some cookies are deleted as soon as you close the browser window, others remain stored on your device for several days or months.

For what purposes do we use cookies

Technical and functional cookies: ensure the proper functioning of our store (eg so that you can create a customer account, log in or add items to the cart).

Analytical cookies: they help us collect data on traffic, searches and movement on our site. Thanks to them, we can improve our online store. The data in them is anonymized. We use the solutions of the following third parties for these cookies:

Google Analytics Adresa: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Informácie o ochrane súkromia  Vylúčiť používanie cookies

Marketing cookies: we use to be able to display the content that interests you on our website, and also for the purpose of displaying advertising based on your interests. We may also use this information to show you advertising on third-party websites when we consider it relevant to you. We use the solutions of the following third parties for these cookies:

Google Adwords Adresa: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Informácie o ochrane súkromia  Vylúčiť používanie cookies
Facebook Pixel Adresa: Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Ireland
Informácie o ochrane súkromia  Vylúčiť používanie cookies

How you can influence which cookies we process

Ordinary browsers have settings in which you can delete selected cookies or even disable the storage of cookies completely. Please note, however, that in the case of deletion or prohibition of technical or functional cookies, some functions may not work properly.

To restrict or disable cookies of individual partners, you can use the tools provided by them on the links listed in the table above.

Legal bases for the processing of personal data

Performance of the contract: in the case of ordering goods or providing other services. These are mainly billing and delivery addresses or contact details.

Fulfillment of our legal obligations: when keeping data about you and your order in our accounts or when making data available to state and other authorities that supervise our activities or that resolve disputes or the implementation of decisions.

Legitimate interest: in improving and personalizing our services and certain marketing activities. Based on a legitimate interest, we process personal data in this way, which we process automatically and cookies. You can object to this data processing in the contact details provided in section {0}.

Consent: when sending business announcements or other forms of marketing. Any consent given is voluntary and can be revoked at any time, but this does not affect the lawfulness of the processing prior to its revocation. You can manage your consent within your account, or you can contact us about being excluded from business notification recipients.

Disclosure of data to third parties

When delivering goods: the transport company we work with. This is the delivery address and contact details, in the case of cash on delivery also the amount to be paid. The carrier is entitled to process the personal data that we provide to him only for the purpose of delivery of goods.

For external data processing: partners we work with. They process data for us, based on our instructions and in accordance with this document. Our suppliers follow all necessary security, technical and organizational measures to provide the required protection for personal data.

For analytics and marketing services: partners who provide us with analytics and advertising services. They may use cookies and similar technologies to collect information about your preferences and use of our site. You can find more information about these tools in the Cookies section.

For legal reasons: a state authority or other authorized body, if it obliges us to pass on your personal data to him. In the event of our rights being enforced or defended, your personal information may be passed on to another entity (eg a lawyer).

How long we process your personal data

We process personal data that is necessary for the proper provision of services or the fulfillment of our obligations for the period specified by the relevant legal regulations or in accordance with them.

In the case of processing personal data on the basis of our legitimate interest, we store the data until the reason for their processing ceases to exist. Usually for a maximum of 5 years.

In the case of processing personal data on the basis of the given consent, your personal data will generally be processed for a period of 5 years, or until the revocation of the given consent.

Security of personal data

We care about protecting your personal information, and we work hard to keep your personal information secure. We strive to use such security, technical and organizational measures that, with regard to the current state of technology, provide sufficient security and we regularly update the measures taken. All communication between your device and our site is encrypted. We protect the database containing personal data against damage, destruction, loss and misuse. We store your password for the user account in a hashed form so that it is not possible to decrypt it even if the data is obtained by an unauthorized person.

What are your rights?

We have several rights as we process your personal data. If you exercise any of the above rights, we will inform you about the processing of the application within 30 days from the date of its delivery to us.

To exercise your rights, please send us an e-mail message or a written request to the contact details provided in the Contact section.

Right of access to data

You can ask us to send you an overview of the personal data we process about you. We will provide you with information about what data we process about you, for what purpose, to whom this data was provided and for how long we will keep it.

Right to data portability

You can ask us to send you the personal data we process about you in a file-readable format.

Right of correction

If you believe that the personal information we process about you is incorrect, you can ask us to correct it.

Right to erase (forget)

You can ask us to delete your information. Deletion will not affect data that we are required by law to retain. At the same time, we will inform other recipients of your personal data that you have exercised the right to delete and should delete all your personal data, if technically possible, taking into account the available technology and costs.

Right to restrict processing

You can ask us to temporarily restrict processing in the following cases:

if you deny the accuracy of your personal information
if your personal data is processed illegally
if we no longer need your personal data for processing purposes, but you need it for your own purposes to prove, assert or defend your legal claims
if you object to the processing of your personal data on the basis of our legitimate interest

Right to object

You have the right to object to the processing of your personal data, which is carried out on the basis of our legitimate interest (see information in the section Legal bases for the processing of personal data), for reasons relating to your specific situation.

Filing a complaint

If you believe that the processing of your personal data by our company is illegal, you have the right to file a complaint with the Office for Personal Data Protection. However, we will be very happy if you deal with such cases with us first. Please contact us at the contacts listed in the Contact section.

Quality guarantee

Quality guarantee

Limited manual production

Limited manual production

Delivery throughout Europe

Delivery throughout Europe

Fast card payment

Fast card payment